SUPPORT
Help with payments, providers and integration
Support runs through tickets attached to your merchant account, so we always have the context of your links, transactions and webhook history.
Raise a ticket
Sign in and open support from your dashboard. Give the transaction or payment link reference, what you expected and what happened.
We investigate
Tickets move through open, in progress and resolved. We can see your transactions, webhook events and provider responses to trace the issue.
Provider-side issues
Where the outcome sits with the payment provider — approval, settlement timing, disputes — we tell you plainly and help you escalate with them.
Ticket categories
Choosing the right category gets your ticket to the right place faster.
- General
- Payments
- Payouts Settlement
- Integration
- Account
- Billing
Before you write in
- Include the transaction ID or payment link reference — it is the fastest way for us to find the event trail.
- Never send card numbers, CVV codes, PINs or passwords in a ticket. We never ask for them.
- Test payments are labelled test mode and involve no real money. Tell us which environment you were in.